All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We have professional fulfilment teams with warehouses located in both Christchurch, New Zealand & Brisbane, Australia. Typical delivery times in New Zealand are between 2-5 business days and Australia between 4-10 business days.
Shipping Rates and Estimates
We offer free shipping in New Zealand & Australia.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
New Zealand: Aramex
Australia: Australia Post
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and photos of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For full information see our return policy page.
If you have any further questions, please don't hesitate to contact us at email@example.com.